SHIPPING
All packages are shipped within 3-5 business days via usps. We often print labels days in advance. Please allow up to 3 business days for your order to start tracking with the post office. If it has been longer than that, please reach out to us asap.
If you believe your package is lost or hasn't moved from one of the usps facilities, there are a few things you can do. First, and easiest, is to sign up for text or email notifications on your tracking link. This sometimes signals to the post office that someone is looking out for this package. Second thing you can do is if it has been longer than 7 days you can fill out a missing mail report for your package
https://missingmail.usps.com/#/
If you order was placed after order #11184 and you purchased our shipping insurance please see information here:
Shipping Insurance Info
If you did not, unfortunately we will be unable to help you any further at this time. You would need to continue to work with the usps for your order.
If your package gets returned back to us we will refund your order MINUS shipping paid.
If your package gets returned back to us and you want it reshipped you will need to purchase a new shipping label. A link to purchase will be provided to you at your request.
If your package was marked DELIVERED but you feel as though it wasn't please contact USPS for GPS coordinates for the delivery. If GPS coordinates match your location please file a stolen mail police report as mail theft is a serious crime.
We do not control the usps or their delivery times.
Shipping dates at checkout are an ESTIMATE.
No delivery date is guaranteed by us or the usps.
RETURNS and WARRANTY
We accept cancellations up to 3 hours after purchase unless otherwise specified.
Due to the nature of the product and personalization of our products we do not accept returns.
Product Info:
Silicone:
• Food Grade Silicone
• 100% Non-toxic • BPA Free
• Lead Free • Mercury Free • Phthalates Free
• Cadmium Free • FDA Approved