Bottle Label FAQ
Will these fit ______ bottles/sippies?
Answer hereWe have ordered and tried various
bottles and sippies but we could not try them all. Labels, at rest, are a
bit over 2 inches in diameter and will stretch to about 4 inches.
The more the stretch the more stretched out the name will be.
Will each name be perfectly centered/straight?
Answer hereWe center them as much as possible. Many factors go into how the name
engraves as in the way the name is, font chosen and most importantly
that I am a human and not perfect (shhh don't tell my husband). The
other main factor is that even when I may put the name perfect a laser
works by using mirrors and a camera to place the image (in this case the
name) on the label from a computer program. All that to say, we cannot
guarantee any name to be perfect, but we do guarantee that the name will
be legible and the label will be able to serve its purpose.
Can I use dry erase markers for date, etc?
Yes. Dry erase marker will wash/wipe off.
Laser Products have black "dirt" when they arrived, how can I clean?
Dish soap (dawn) and hot water should be tried first. Some spots are
tougher though so take a bit of rubbing alcohol and a qtip to those
spots and they will remove easily.
Will “X” name fit?
We can fit pretty much any/all length names. However please keep in mind
the longer the name(s) you use the smaller the text will have to be to
fit. We only have a certain amount of space we can use to laser. Also,
when adding a graphic item with your name will factor into this as well.
Are these dishwasher or bottle warmer safe?
Yes, feel free to throw these on the top rack of your dishwasher or bottle warmer.
Shipping FAQ
What is your turnaround time?
Our current turnaround time is 5 business days.
Help! My order isn't tracking.
We often print labels in advance of shipment as part of our work flow. Please give 3 business days after receiving tracking to reach out to see if there is a delay on our end. If the delay is on the usps (meaning we have given the package to the post office and are waiting updating) we ask that you give it 7 days before reaching back out so we can get started on a Missing Mail search.
My order seems to be stuck in transit. What can I do?
If you believe your package is lost or hasn't moved from one of the usps facilities, there are a few things you can do. First, and easiest, is to sign up for text or email notifications on your tracking link. This sometimes signals to the post office that someone is looking out for this package.
Second thing you can do is if it has been longer than 7 days you can fill out a missing mail report for your package https://missingmail.usps.com/#/
If sender information is needed to complete the search our information is
Danielle & Co. PO Box 650 Odessa, DE 19730
My order was lost, stolen or damaged. What now?
If you opt out of our shipping protection and your order is LOST, STOLEN
or DAMAGED we will not replace or refund you for your order.
If you opt into our shipping protection and your order is lost, stolen or damaged we will replace your order under these circumstances:
- For packages that are lost, we ask that you wait until there has been no tracking updates or movement for 7 days. We know this is a long time to wait, and we appreciate your patience, as the usps asks that it be 7 days for a missing mail report to be filed. We will fill out a missing mail search on your behalf and
if no movement is made in the next 7 days will will process a replacement for you. - For packages that are damaged upon receipt please email photos of the damage as well as your order number to:
shopdanielleandco@gmail.com
We will replace any products that are damaged. To specify, if 2 of your labels are damaged but the 3rd one is fine we will replace your 2 damaged labels. - For packages that are stolen (marked delivered but you do not have it) we will replace the order once you have confirmed delivery of the package to your GPS coordinates. You can do this by contacting your local post office and requesting the GPS coordinates of where the postal worker marked your order delivered. If the GPS coordinates match your location please file a stolen mail reporthere:
Stolen Mail Report
Once the report has been filed, please send us a copy of the report and we will process a replacement order for you.
You still need help?
If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.